Frequently Asked Questions (FAQs)

1) How can I place an order?
•Order online
•Order by phone
•Mail order
•Order by fax
•Visit our Woburn, Roslindale or Worcester locations

2) What methods of payment are accepted?
•MasterCard
•Visa
•Personal check (with a valid drivers license)
•Cash
•Money order (if ordering by mail)

3) How long will it take for an order to be shipped?
•Phone, mail and web orders can be shipped anywhere between two to seven business days, depending on availability of items ordered. During our peak back to school season (July through September), please allow at least 2 to 4 weeks, depending on the order. We cannot guarantee that uniforms ordered after June 30 will be ready for the start of the school year. Most items are kept in stock year round, but can be backordered if not in stock.
•If you would like to pick up your order, rather than having it shipped, please be aware that orders may only be picked up at the location that fills your schools orders. If you cannot get to that location, your order will have to be shipped to you according to the appropriate shipping rates listed below.
•Please be aware that embroidered items may take approximately 2-3 weeks to be completed.
•All special ordered items may require 6-8 weeks for delivery.
•All orders are shipped UPS Ground or USPS.

Shipping rates are:

Order Amount	Shipping Charge
$0.00 - $25.00	$6.00
$25.01 - $75.00	$9.00
$75.01 - $150.00	$12.00
$150.01 +	$15.00

We do not ship to APO addresses or P.O. Boxes.

4) What is your return policy?
•A full refund will be given for all merchandise returned within 30 days when accompanied with a sales receipt. Store credit only for returns made after 30 days or without a sales receipt.
•No returns on special order/customized garments.
•We will gladly make exchanges for other sizes or products. Please enclose the appropriate shipping and handling amount as seen on the shipping table.
•All merchandise being returned or exchanged must be unworn, unaltered, unlaundered and in its original packaging.

5) If my school isn't signed up through J.B. Edward Uniforms, can I still shop on the website?
•No. Since most items are special ordered and school specific, only schools serviced by J.B. Edward Uniforms may order from this website.

6) How can I check the status of my order?
•In order to check the status of any order placed with us, whether it is a phone, mail or web order, you must call the store location that fills the orders for your particular school.

7) I forgot my password. How can I access this information?
•If you forget your password, you can have it emailed to you as a reminder. If you are a returning customer, the email address you used to create your account will be sent your password once you select the "forgot password" button.

8) What if I don't know my school code?
•If you do not have your school's code, you can locate your school by entering the school's zip code in the appropriate field and clicking on get school. You may also call any of our locations and one of our representatives will be happy to provide you with your school code.

9) Which store services my school's orders?
•It is very important to place orders and visit the appropriate store location that services your specific school. Please see the chart below to determine which store services your school's orders.

Roslindale location	Woburn location	Worcester location
Berea S.D.A. Academy - Mattapan Blessed Sacrament School - Walpole Boston Renaissance Charter Public School - Hyde Park Boston Trinity Academy - Hyde Park St. Brendan School - Dorchester St. Brigid School - Portland, ME British School of Boston - Boston Brockton S.D.A. Academy - Brockton Cathedral Grammar School - Boston Cathedral High School - Boston Cathedral Jr. High School - Boston St. Catherine of Siena School - Norwood Catholic Memorial Middle School - West Roxbury Christ the King School - Rutland, VT Codman Academy - Dorchester St. Columbkille School - Brighton Edward W. Brooke Charter School - Roslindale Elizabeth Seton Academy - Dorchester Fontbonne Academy - Milton Holy Family School - Rockland Holy Name School - West Roxbury Jackson School - Newton St. Joseph School - Holbrook St. Joseph School - Needham St. Mary School - Brookline St. Mary School - Mansfield St. Michael School - Augusta, ME Mission Grammar School - Roxbury Monsignor Haddad Middle School - Needham Mother Caroline Academy - Dorchester Mount Alvernia Academy - Chestnut Hill Mount Alvernia High School - Newton Mount Saint Joseph Academy - Boston Parkside/Cross Factor Academy - Jamaica Plain Patrick Lyndon School - West Roxbury St. Patrick School - Roxbury St. Paul School - Hingham St. Paul School - Wellesley Sacred Heart School - Roslindale Sacred Heart School - Weymouth St. Theresa School - West Roxbury Trinity Catholic H.S. - Newton Ursuline Academy - Dedham Walnut Park Montessori School - Newton	Academy of Notre Dame - Tyngsboro Academy of Notre Dame High School - Tyngsboro St. Agnes School - Arlington St. Augustine School - Andover Austin Preparatory School - Reading Bradford Christian Academy - Bradford St. Catherine of Siena School - Manchester, NH St. Charles School - Woburn Community Christian Academy Community Christian High School Faith Christian - Gloucester St. Francis of Assisi School - Litchfield Hellenic American Academy - Lowell Holy Cross School - South Portland, ME Immaculate Conception School - Lowell Immaculate Conception School - Newburyport St. John School - Beverly St. John School - Peabody St. Joseph School - Haverhill St. Joseph School - Keene, NH St. Joseph School - Medford St. Joseph School - Salem St. Joseph School - Wakefield St. Louis School - Lowell St. Mary School - Danvers St. Mary of the Annunciation School - Melrose St. Mary School - Winchester Matignon H.S. - Cambridge St. Michael - North Andover Mount Royal Academy - Sunapee, NH Nazareth Academy - Wakefield Our Lady's Academy - Waltham Our Lady of the Assumption School - Lynnfield St. Patrick School - Jaffrey, NH St. Patrick School - Portsmouth, NH St. Patrick School - Stoneham St. Peter School - Cambridge St. Pius V School - Lynn St. Pius X School - South Yarmouth St. Raphael School - Medford St. Thomas School - Derry, NH	Abby Kelley Foster Public Charter School - Worcester St. Anne School - Webster St. Bernadette School - Northborough Chandler Magnet School - Worcester Holy Name Central Catholic Jr./Sr. H.S. - Worcester St. Joseph School - Webster St. Mary School - Shrewsbury Our Lady of Angels School - Worcester Pepperell Academy - Pepperell St. Peter Central Catholic School - Worcester St. Stephen School - Worcester Venerini Academy - Worcester Woodland Academy - Worcester

10) Do you do alterations?
•No, we do not.

Though we select images that best represent our products, some colors and patterns may differ from the display on your computer screen.

If you have any additional questions, call 800-801-9236 (Roslindale location), 800-654-5148 (Woburn location), or 508-853-2071 (Worcester location).